Returns & Shipping

1. What are your shipping options? Do you offer expedited shipping?

We offer standard and expedited shipping. Delivery times vary by destination.

2. Do you offer free shipping?

Yes, we offer free standard shipping on orders over $ 55 USD. The threshold is shown at checkout.

3. Can I modify or cancel my order after placing it?

We process orders quickly. If you need to modify or cancel your order, please contact us within 1 hour of placing it. After that, changes may not be possible.

4. How long does it take for orders to ship and deliver?

Orders are processed within 1–2 business days.

· Hong Kong: 2–3 business days
· International: 7–14 business days (depending on destination)

5. Do you offer international shipping?

Yes, we ship to select international markets. Please check our Shipping Information page for the latest list of countries.

6. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your ORORA account and view order status.

7. How do I report damaged, missing, or wrong items?

If your order arrives damaged, has missing items, or contains the wrong products, please email us within 48 hours of delivery with:

· Your order number
· Photos of the damaged item/packaging (if applicable)
· A list of missing or incorrect items

We will resolve the issue as quickly as possible.

8. What happens if I provide the wrong shipping address?

If you entered an incorrect address, please contact us immediately. If the order has not shipped, we may be able to correct it. Once shipped, we cannot reroute the package, and you may need to place a new order.

9. My order shows "Delivered," but I haven't received it. What should I do?

First, check with neighbors or in the area around your property. If still missing, please contact the carrier directly.