FAQ

1. What is ORORA?

ORORA is a Japanese hair care brand rooted in the philosophy of "Kenbi" — the harmony of beauty and science. We create shampoos and conditioners that turn daily washing into a sensory escape.

2. Is ORORA a Japanese brand?

Yes. ORORA is a Japanese brand. All formulas and quality standards are defined and supervised by our Japanese team.

3. Where are ORORA products manufactured?

Our products are manufactured in Asia under direct Japanese oversight. This ensures consistent quality, safety, and performance — always in line with our Japanese standards.

4. What is the Global Aroma Collection?

It's our signature scent-led hair care line. Each shampoo and conditioner is inspired by a different travel destination — so you can experience the feeling of a getaway in your daily shower.

5. Are ORORA products safe for all hair types?

Yes. Our formulas are gentle and suitable for all hair types, including color‑treated, curly, fine, or sensitive scalps.

6. Are ORORA products cruelty‑free and free from harsh chemicals?

Yes. We do not test on animals. Our products are free from parabens, silicones, and sulfates.

7. How do I use ORORA shampoo and conditioner?

Wet hair, lather shampoo, massage into scalp and hair, then rinse. Follow with conditioner from mid‑lengths to ends, leave for 1–2 minutes, then rinse thoroughly.

8. Can I use ORORA on color‑treated or chemically processed hair?

Absolutely. Our formulas are gentle and safe for color‑treated, permed, or heat‑styled hair.

9. How can I check my order status?

Log in to your ORORA account and go to "Order History." You can also use the tracking link in your order confirmation email.

10. Do you offer international shipping?

Yes, we ship to select international markets. Please check our Shipping Information page for details.

11. What is your return policy?

If you're not satisfied, contact us within 14 days of delivery. We'll help with a return or exchange.

12. How can I become a wholesale partner?

Please email us at business@ororaglobal.com. We'd love to hear from you.